Knowledge base & search
Retrieval-based search and answers over your own documents, tickets, contracts and past conversations — with citations back to the source.
Scope a buildWhat this is
Most of what a team knows lives in scattered documents and in a few people’s heads. New hires learn by interrupting someone; the same questions get answered again and again. We connect your sources — a drive, a wiki, a ticket system, an inbox — into a search that answers in plain language and links to the exact passage it used. It stays inside your data, respects who can see what, and says "I don’t know" instead of guessing.
What you get
- Ingestion from your document stores, ticketing and email, kept in sync
- Answers with citations to the source document and section
- Permission-aware — people only get answers from what they may read
- A simple search page, a Slack/Teams bot, or an API — your choice
- Evaluation on your real questions so you can see how often it’s right
How we start
You give us a sample of real questions and read access to one or two sources. We build a first version over those, measure it against your questions, and expand from there.