Knowledge base & search
Retrieval-based search and answers over your own documents, tickets, contracts and past conversations — with citations back to the source.
Scope a buildWhat this is
Most of what a team knows lives in scattered documents and in a few people’s heads. New hires learn by interrupting someone; the same questions get answered again and again. We connect your sources — a drive, a wiki, a ticket system, an inbox — into a search that answers in plain language and links to the exact passage it used. It stays inside your data, respects who can see what, and says "I don’t know" instead of guessing.
What you get
- Ingestion from your document stores, ticketing and email, kept in sync
- Answers with citations to the source document and section
- Permission-aware — people only get answers from what they may read
- A simple search page, a Slack/Teams bot, or an API — your choice
- Evaluation on your real questions so you can see how often it’s right
How we start
You give us a sample of real questions and read access to one or two sources. We build a first version over those, measure it against your questions, and expand from there.
Who owns the code?
You do, completely. The retrieval pipeline, the indexing jobs and the search interface are handed over as your codebase, not a subscription to our infrastructure. You can keep running it, extend it, or move it to another team without asking us for anything.
How is our data handled?
Your documents stay inside infrastructure you control — we don't copy them into a third-party index we operate. Retrieval respects your existing permissions, so people only ever get answered from what they're already allowed to read, and nothing is used to train a model.
How long does it take?
A first working version over one or two sources — a drive, a wiki, a ticket system — typically takes two to three weeks, including an evaluation pass against real questions your team supplies. Adding more sources after that is usually faster.
What if it doesn't know the answer?
It says so. The system is built to answer only from what it can cite back to a specific document and section — if nothing in your sources supports an answer, it tells the user that instead of guessing, which is the failure mode that actually costs trust.
Have something like this?
Tell us the workflowWondering who owns the code or where your data goes? See how we work.